Shipping Policy
Shipping Policy
Every order is hand-dipped to order in our Charleston kitchen, so here’s how we get it to you fresh.
Processing time
Orders ship within 1–2 business days. Larger or custom orders may need a little more time, and we’ll email you if so.
Ship days
We ship Monday through Thursday, so your box never sits in a warehouse over the weekend. Orders placed Thursday afternoon through Sunday ship the following week.
Carrier and transit
We ship with UPS Ground. Most orders arrive 1–5 business days after they ship, depending on where you are. Once your box is with UPS, delivery timing is in their hands.
Shipping cost
Orders of $75 or more ship free. Otherwise, shipping is calculated at checkout based on your location and order size.
Where we ship
We ship to the continental United States (the lower 48 states). We can’t ship to Alaska, Hawaii, U.S. territories, military (APO/FPO) addresses or P.O. boxes.
Holiday shipping
Holiday orders open November 4. At checkout, you’ll choose the week you’d like your order to ship: the week of November 30, December 7 or December 14. Your card is charged when you order, and we ship during the week you pick. The last holiday orders ship Thursday, December 17. Most arrive before Christmas, but we can’t guarantee UPS delivery dates during the holidays.
Warm-weather shipping
From May through September, we add ice packs to every shipment. We may hold an order for a few days if extreme heat is forecast, and we’ll let you know if we do. Please have your package delivered somewhere it can be brought inside right away.
Local pickup
Pickup is free in West Ashley and convenient to downtown Charleston, James Island, Johns Island and Summerville. Most orders are ready in 2–4 days. Chocolate-covered strawberries need 48 hours’ notice, and cakesicles need 2 weeks. Choose “Pick up” at checkout and we’ll email you to confirm the time. Strawberries and cakesicles are pickup only.
Damaged or melted orders
If anything arrives damaged or melted, email atouchofchocolate01@gmail.com within 48 hours of delivery with photos of the box and the treats. We’ll send a replacement or a refund. Please don’t ship anything back to us.
Address errors
Please double-check your address at checkout. If a package is returned because of an incorrect address, we’ll contact you to arrange reshipping, and the extra shipping cost is the customer’s responsibility.