Refund Policy

Our Freshness & Satisfaction Promise

At a touch of chocolate, every treat is handcrafted in small batches right here in Charleston. Because we work with fresh ingredients and delicate chocolate, our return policy looks a little different from a typical online store — but our commitment to making things right is something we hope shines through.

All Sales Are Final

Because our products are handcrafted perishable food, we don't accept returns. Once a treat leaves our hands — whether through the mail, at a market, or for a corporate order — it's yours. That said, if anything is wrong, keep reading. We're here to take care of you.

If Something's Not Right with Your Order

We want you to love every bite. If your order arrives damaged, melted, missing items, or just not what you expected, please reach out within 48 hours of delivery so we can make it right.

To help us resolve things quickly, email atouchofchocolate01@gmail.com with:

• Your order number

• A clear photo of the issue (both the packaging and the treats, if possible)

• A brief description of what happened

Depending on the situation, we'll either send a replacement or issue a refund. Please don't ship anything back to us — for food safety reasons, we can't accept returned products.

A Note About Summer Shipping

Charleston summers are no joke, and neither is shipping chocolate in the heat. From late May through early September, we take extra precautions with cold packs to give your treats the best chance of arriving in great shape. Once your package is in the carrier's hands, though, we can't fully control where it sits or how long.

A few things that really help during warm months:

• Have your package shipped somewhere it can be brought inside promptly — your home if you'll be there, your office, a neighbor — rather than a hot mailbox or porch all day

• If you're shipping to a particularly warm climate, reach out before ordering and we can talk through the best approach

If your order arrives melted or damaged despite our best efforts, just contact us within 48 hours with photos and we'll work with you on a fair resolution.

Custom & Corporate Orders

Custom orders, corporate gifts, and party packages are non-refundable once production has begun, since they're made specifically for you. If you need to make changes or cancel, please reach out as early as possible and we'll do our best to accommodate. If something goes wrong on our end — wrong item, damage in transit, anything like that — the same care applies. Let us know and we'll make it right.

Farmers Markets & Events

Purchases made in person at markets or events are final at the point of sale. That said, if you get home and there's an issue with what you bought, please don't hesitate to reach out. We stand behind everything we sell.

Gift Cards

Gift cards are non-refundable, but they never expire.

Questions?

We're a small business, and every order matters to us. If something doesn't feel right or you just want to talk through a concern, email us anytime at atouchofchocolate01@gmail.com — Nicole reads every message personally.

Thanks for supporting handcrafted chocolate.

— Nicole & John

a touch of chocolate